John Krick

LinkedIn: http://www.linkedin.com/in/jkrick

jkrick@gmail.com

Detail-oriented, results-driven, and conscientious management professional with over 12 years of experience. Extensive recent experience working in C++, Java, and Visual Basic.NET software development environments. Exceptional command of the English language. In-depth understanding of networking and telecommunications protocols and advanced computer application software. Proven record of performance producing powerful documentation products that balance technical content and user friendliness.

• Competent and self-motivated writer with superior technical skills easily adaptable to new technologies


• Team player adept in project management, who enjoys challenges and problem solving


• Skilled at managing multiple simultaneous projects and delivering work as per specified deadlines


• Experienced in book design, usability and interface design, database products, desktop publishing, web authoring, and multi-media web components

Comverse, Inc.    Mt. Laurel, NJ Manager of Technical Publications

5/2004 – 4/2009

Managed three technical writers in New Jersey and Massachusetts and three offshore contractors in Bangalore, India. Composed and edited user documentation for Comverse Real Time Billing Solution, a prepaid and postpaid rating and charging platform for global cellular phone providers. Very familiar with traditional telecomm signaling technologies such as Signaling System 7 (SS7), as well as the latest developments in call transmission and signaling over Internet connections including VoIP, SIGTRAN, SCTP, SIP, and Diameter.

• Directed successful transition from MS Word to Adobe FrameMaker 7.2 as document production platform


• Managed implementation of ISO 9001 quality standards for technical documentation group


• Trained and mentored newly hired technical writers in company documentation procedures, basics of mobile cellular telephony, prepaid telephony billing, and advanced telecomm protocols


• Maintained intranet website of draft and release documentation

Independent Contract Technical Writer Clients included:

2/1996 – 5/2004

	GlaxoSmithKline, Philadelphia, PA	Lucent Technologies, Middletown, NJ	SEI Investments, Wayne, PA
	Lyondell Chemical, Newtown Sq., PA	Prescient Systems, Ft. Washington, PA	Analytical Graphics, Malvern, PA
		Hewlett-Packard, Philadelphia, PA

• Created and managed GlaxoSmithKline intranet web site content including project, procurement, and service information
  drawn from databases using Microsoft ASP


• Designed and managed GlaxoSmithKline internal problem escalation process and associated communications


• Wrote documentation and managed documentation projects for Lucent Security Management System (LSMS),
  including firewall hardware and TCP/IP network security management software suite. Worked “hands-on” extensively with testers in lab.


• Created and delivered presentation for SEI Investments staff members on creating and maintaining documentation
  with Microsoft Word advanced features


• Developed Windows Help files for Prescient Systems main program and 24 sub-applications of supply chain management software product


• Set up and maintained peer network for Hewlett-Packard project staff with associated shared file storage,
  hp@CIGNA intranet web page, and associated online project newsletter

Datapro/The McGraw-Hill Companies    Delran, NJ
Senior Analyst

Researched and wrote reports on major LAN hardware and software vendors' products and services, including Microsoft, Novell, Banyan, 3Com, SynOptics, Cisco, Cabletron, and others. Developed strong understanding of TCP/IP networking, Ethernet, Local Area Networking (LAN) and Wide Area Networking (WAN), as well as HTML markup.

• Prepared and delivered multimedia presentations about the Internet, World Wide Web, and web site creation
  at major trade shows (Networld/Interop, Networks Expo, PC Expo, UNIX Expo)


• Served as technical advisor to McGraw-Hill executives developing first corporate home page


• Implemented first Datapro home page (online at www.datapro.com from Fall 1995 to Fall 1997) and Internet connection


• Trained 70+ Datapro personnel on Internet applications


• Conducted in person interviews with senior executives of many networking and Internet companies
  including Steve Case, CEO of America OnLine

Electronic Poetry Center      SUNY Buffalo and the University of Pennsylvania http://epc.buffalo.edu/
Senior Editor (Pro Bono)

Conduct research, write, and produce web pages about poets Paul Blackburn, Michael Rothenberg, George Oppen, Edmond Jabés, Kit Robinson, Lorenzo Thomas, Douglas Messerli, James Schuyler, and others

Entrepreneurship Certificate Program – Wharton School, University of Pennsylvania
Coursework: Introduction to Management, Introduction to Marketing, Managerial Accounting, and Corporate Finance, Development and Implementation of New Business Ventures (Writing Business Plans)

Computer Science Credits – Montgomery County Community College and Drexel University
Coursework: Java Programming Language, Java and XML, SQL Database Systems, Active Server Pages (ASP)

Computer Science Post-Baccalaureate Certificate – Arcadia University
Coursework: C Programming Language, Assembly Language Programming, Operating Systems, Data Structures

BA Degree, English (Writing) with Minor in Film/TV – Pennsylvania State University

University of the Arts – Macromedia Flash, Digital Design Studio, Foundations of Design and Color Theory

Moore College of Art – Adobe Photoshop

Edward Tufte's "Presenting Data and Information"

Alliance Francaise – French Language

• Adobe FrameMaker


• Macromedia Dreamweaver


• Macromedia Flash


• Adobe CS/4 Photoshop / Illustrator / InDesign


• Visio Professional


• RoboHelp Office