John Krick
.

jkrick@movinglifewithweb.com
Qualifications
Experience                      
Education                     
Military             
 Portfolio
   
Career Objectives  
Full time employment as a senior technical writer or manager of technical communication and documentation.
   
Qualifications  
Successful, diversified creative and technical experience with major companies.
   
Technical Knowledge  
     
  • Adobe Framemaker 7.2
  • Macromedia Dreamweaver 8
  • Active Server Pages
  • Adobe CS/2: Photoshop, Illustrator, InDesign
  • RoboHelp Office
  • Microsoft Office with Access
  • Adobe Acrobat Distiller
  • Visio Professional
  • Lotus Notes
   
Demonstrated Capabilities
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  • Written, Verbal, and Multimedia Communications
  • Research and Investigation
  • Creativity and Idea Formulation
  • Analysis and Evaluation
  • Planning and Coordination
  • Training and Instruction
  • Report Preparation
  • Customer/Client Contact
  • Desktop Applications Knowledge
  • Problem Solving and Troubleshooting
   
Experience
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COMVERSE TECHNOLOGIES 4/06 to Present

Manager of Technical Publications

Managed two senior technical writers in New Jersey and three offshore contractors in Bangalore, India. Successfully managed transition from Microsoft Word to Adobe FrameMaker 7.2. Trained new hire technical writers in company procedures and basics of mobile cellular telephony. Managed implementation of ISO 9001 Quality standards for technical documentation group.
 
   
ELECTRONIC POETRY CENTER SUNY Buffalo and University of Pennsylvania 6/04 to Present

Associate Editor
Researched, wrote, and produced web pages for poets George Oppen, Edmond Jabes, Kit Robinson, Lorenzo Thomas, Douglas Messerli, James Schuyler. Updated pages for Peter Gizzi, Rodrigo Toscano, Rachel Blau DuPlessis, Susan Howe.
   
COMVERSE TECHNOLOGIES 5/04 to 3/06

Senior Technical Writer
Wrote and edited user documentation for Comverse Real Time Billing Solution, a prepaid and postpaid billing platform for cellular phone providers worldwide. Position required a thorough knowledge of mobile telecommunications technologies and protocols, including SS7 signaling, GSM, GPRS, and CAMEL, and of billing practices in the cellular industry, including location and time-based billing, billing for SMS and other data content, OSA-based billing and billing clients based on Web Services platforms (SOAP).
   
GLAXO SMITH KLINE (Contract Position) 8/01 to 11/02

Information Analyst
Created and delivered broadcast and targeted communications regarding desktop, data center, or network infrastructure outages, virus alerts, ongoing updates for adverse events, desktop upgrade notifications (service patches, virus software updates) and any business or infrastructure projects or updates requiring client action or having client or business impact. Interpreted possible impact of events, projects, and communications to users, identified appropriate stakeholders, determined appropriate level and medium for communication, created and edited content, and selected target audience, translating technical information into language easily understood by end users. Designed and managed internal communication/problem escalation process. Worked closely with the IT Education staff to develop appropriate communications regarding training events. Developed and managed intranet web site content, including project, procurement, and service information drawn from databases using Microsoft ASP. Developed presentations for management team, IT staff, and client audiences.

   
LUCENT TECHNOLOGIES (Contract Position)
9/00 to 7/01
Technical Writer
Wrote, edited and revised documentation, on-line Help, and marketing collateral for Lucent Security Management Server and VPN Firewall products. Used Adobe Framemaker for print documentation and eHelp Corp RoboHelp HTML for cross-platform (Windows and Solaris) Help files.
   
SEI INVESTMENTS (Contract Position)
11/99 to 2/00
Technical Writer
Edited and revised documentation for mainframe and PC applications used by Support Center personnel (McAfee Help Desk, Microsoft SNA Server, and CICS and TSO applications). Developed MS Access document management database. Delivered presentation on maintaining documentation with Microsoft Word advanced features.
   
LYONDELL CHEMICAL (Contract Position)
4/99 to 10/99
Technical Writer
Wrote, edited and revised documentation for Oracle-based applications developed in-house: ARCLD Laboratory Information System, CHEM Chemical Inventory System, and TELE Campus Telephone and Security database.
   
PRESCIENT SYSTEMS (Contract Position)
7/98 to 10/98
Technical Writer
Wrote, edited and revised Windows Help files and print documentation for Prescient XE Demand Planning supply chain management software product. 
   
ANALYTICAL GRAPHICS (Contract Position)
3/98 to 6/98
Technical Writer
Wrote, edited and revised training exercises for Satellite Tool Kit software product.
   
HEWLETT-PACKARD (Contract Position)
 7/97 to 12/97
Document Specialist
Provided documentation support (editing, formatting, maintaining document library) for H-P consultants at CIGNA Corp. Set up and maintained Windows95 peer network for project staff, including intranet and internal Web page. Support project staff on Windows95, Office97, and Internet applications. Created hp@CIGNA logo for intranet Web site and project newsletter.
   
DOW-JONES (Contract Position)
  4/97 to 5/97
Technical Writer
Edited internal intranet policies and procedures document. Proofread HTML version of Wall Street Journal Style Guide.
   
COMPUTER SHOPPER/ZIFF-DAVIS (Freelance)
 1/97 to 7/97
Columnist/Feature Writer 
Column "Site Building" ran  March through September 1997. Feature article on five Web Server products (Microsoft IIS, Netscape EnterpriseServer, Netscape FastTrack, O’Reilly WebSite Professional, Lotus Domino) tested on Windows NT Server platform ran in July 1997 issue.
   
TECHNOLOGY SERVICE SOLUTIONS/IBM
 2/96 to 9/96
Market Analyst
Prepared marketing collateral for third party service division of IBM. Performed ad hoc research tasks for field sales personnel and management using IBM Marketplace Planning Data System (MPDS) SQL database. Implemented prototype TSS World Wide Web home page, online from 1996 through 1998. Developed Lotus Notes databases to support distribution of marketing library materials (trade papers and magazines, Dataquest and Gartner Group reports, etc.) to field personnel and management.
   
DATAPRO/THE MCGRAW-HILL COMPANIES
 8/89 to 2/96
Senior Analyst
Prepared and delivered multimedia presentations about the Internet at major trade shows (Networld/Interop, Networks Expo, PC Expo, UNIX Expo). Served as technical advisor to McGraw-Hill executives developing corporate home page. Implemented Datapro home page(online at www.datapro.com  from Fall 1995 to Fall 1997) and Internet connection, trained 70+ Datapro personnel on Internet applications. Researched and wrote reports on major LAN hardware and software vendors' products and services, including Microsoft, Novell, Banyan, 3Com, SynOptics, Cisco, Cabletron, and others.
   
AGFA COMPUGRAPHIC
 11/84 to 8/89
Customer Engineer
Responsible for maintaining Compugraphic MCS Digital Phototypesetting equipment (8400, 8200, and 8000 typesetters, Laser printers, Integrator, Powerview and MCS front ends, Ethernet network systems), worked extensively with early versions of Aldus PageMaker, Quark Express, and Ventura Publisher on Macintosh and PC platforms.
   
RAYTHEON DATA SYSTEMS/LEXITRON 
8/80 to 11/84

Customer Engineer
Maintained word processing systems, 3270 terminal systems, and all associated peripherals (printers, OCRs, telecommunications). Developed field-level training course and associated instructional videotape for service personnel. Conducted training on hardware and software for customer engineers, marketing service representatives, and customers (diskette file structure, RMS database system, telecommunications).

Awards: Received $1,900 prize for quality improvement suggestion.
   
Education
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UNIVERSITY OF THE ARTS

Fall 2006: Completed non-credit course Macromedia Flash 8.

Spring 2006: Completed non-credit course Digital Design Studio.  

Fall 2005: Completed non-credit course Foundations of Design and Color Theory.
 

ALLIANCE FRANCAISE

Summer 2004 to Present: Currently finishing second year of intensive classroom instruction in French language. Plan to continue with this program until I am fluent in speaking and writing.
 
   
MONTGOMERY COUNTY COMMUNITY COLLEGE
Summer 2003: Completed 12 hour non-credit course in Macromedia Flash  
Spring 2003: Completed courses in Java Programming, Java and XML, Database Systems with SQL, and Server Side Programming (ASP).  
   
MOORE COLLEGE OF ART  
Four day course in Adobe Photoshop completed October 2000.  
   
EDWARD TUFTE'S "PRESENTING DATA AND INFORMATION"  
One day course and workshop presented by Edward Tufte, Yale professor and author of "The Visual Display of Quantitative Information," "Envisioning Information," and "Visual Explanations."  
   
ARCADIA UNIVERSITY (formerly Beaver College)  
Post-Baccalaureate Certificate in Computer Science (C Language Programming, Operating Systems, Assembly Language Programming, Prolog Programming).
   
DREXEL UNIVERSITY   
Completed courses in Computer Science (COBOL 1 and 2) and Mathematics (Calculus 1 to 3).
   
PENNSYLVANIA STATE UNIVERSITY  
B.A. degree: major, English (Writing Option); minor, Film/TV Production.
   
Military
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U.S. ARMY  
Attained rank of SP/4. Worked in Dial Central Office Repair (36H 20) on step-by-step equipment and received OJT on Stromberg Carlson and Automatic Electric step-by-step offices. Received an Honorable Discharge. Served at White Sands Missile Range, New Mexico, and in the Republic of Vietnam.