Glaxo Smith Kline's U. S. Pharma division employed me from August 2001 through October 2002 to generate alert and emergency messages covering Help Desk and other IT-related activities. I also updated and combined two legacy intranet sites into the single site pictured at right.

The Lucent Security Management Server was software that ran in conjunction with the company's firewall/VPN hardware, affectionately known as "the Brick." From September 2000 through July 2001 I was responsible for about half of the seven volume set that shipped with the product, including the approximately 350 page "Reports, Alarms, and Logs" manual. I also built HTML-based Help files for this cross platform (Windows NT Server and Solaris) program, using eHelp Corporation's RoboHelp version 9.

I created twenty one separate Windows Help files for Prescient Systems massive desktop supply chain management application. You can download one of those Help Files.

Analytical Graphics Inc. Satellite Tool Kit (STK) is software for people who want to launch satellites. I was privileged to work on some of the user manuals and tutorials for STK in early 1998. You can view a chapter from the manual as an Adobe Acrobat PDF document. The chapter covers the high resolution imaging feature of the software which allows the user to model the landscape under the satellite. The graphic at right shows a rendering of the landscape around Kathmandu, Nepal, for example.

This Excel chart was part of a feature article I wrote for Computer Shopper magazine's July 1997 issue, comparing five Web server packages: Microsoft IIS, Netscape Enterprise Server, Netscape FastTrack, Luckman Interactive, and O'Reilly WebSite. Computer Shopper flew me out to the Ziff Davis Labs in Menlo Park, California, where I did most of the set up for the testing that yielded the performance figures detailed in this and other charts.

The Technology Service Solutions (TSS) Web site went on line in late 1996 and was only up briefly before the company was folded back into its parent, IBM. I did the HTML and wrote much of the copy for the site, which detailed the company's offerings in third-party IT service.

While working as an Editor/Analyst covering LAN technology at McGraw-Hill's Datapro division I wrote dozens of reports about LAN hardware and software products. Here's an overview of LAN technology I wrote, probably in 1992. Much of it is still relevant today.

The slide at right is from a PowerPoint presentation about LAN hub technology called "Backbones, Backplanes, and Bandwidth" that was delivered as a lunch time "brown bag" session for my colleagues at Datapro.

In early 1993, I set up Datapro's first Internet connection, a dial-up line that ran at 9600 bps, then spent much of the rest of that year training more than 70 Datapro employees on how to use it. Throughout 1994 and 1995 I delivered two presentations at computer industry tradeshows in Boston, New York, Dallas, Atlanta, Las Vegas, and San Francisco: one an hour long PowerPoint affair called "Driver Training on the Information Superhighway," and the other a high tech extravaganza staged at the McGraw-Hill booth, called "Spin Your Own Web on the World Wide Web." That show featured a network of 20 PCs for attendees, which I configured, and myself onstage with a big screen TV, a UNIX workstation and a T3 connection to the Internet leading a "group surf."

Here's an overview of Internet applications, circa 1993, that I wrote for Datapro. Most of the things I cover in this report required separate applications then. We do it all in the browser now.

I began designing the original Datapro Web site in early 1994. The site pictured at left was an interim design dating from perhaps mid-1995. It should be noted that I created the HTML framework for the site only. The graphic design elements were supplied by Datapro's inhouse art department. As it turned out, this site didn't actually go on line until sometime in 1996, shortly before McGraw-Hill sold Datapro to Gartner Group.

In the course of my duties at Datapro I got the opportunity to interview several CEOs of networking companies, the most well known of which was certainly AOL president Steve Case.